Question 1

How long does delivery take?

Accepted Answer

Standard delivery takes 3-5 business days across Pakistan. Express delivery (1-2 days) is available for major cities like Karachi, Lahore, and Islamabad.

Question 2

Do you offer Cash on Delivery?

Accepted Answer

Yes! We offer Cash on Delivery (COD) across Pakistan. We also accept JazzCash and Easypaisa for online payments.

Question 3

Is shipping free?

Accepted Answer

Shipping is free on orders over PKR 5,000. For orders below this amount, standard shipping costs PKR 200.

Question 4

How can I track my order?

Accepted Answer

Once your order is dispatched, you will receive a tracking number via SMS and email. You can also use our Track Order page to check your order status.

Question 5

What is your return policy?

Accepted Answer

We offer a 7-day return policy from the date of delivery. Items must be unworn, unwashed, and in original condition with tags attached.

Question 6

How do I return an item?

Accepted Answer

Contact us via WhatsApp with your order number. Once approved, pack the item securely and ship it via our courier. We will process your return within 24 hours.

Question 7

How do I find my size?

Accepted Answer

Please refer to our Size Guide page for detailed measurements. If you are between sizes, we recommend choosing the larger size for a more comfortable fit.

Question 8

What materials are your sleepwear made from?

Accepted Answer

Our sleepwear is made from premium materials including silk, linen, and cotton. Each product page lists the specific fabric composition.

Question 9

How should I care for my silk pajamas?

Accepted Answer

For silk items, we recommend hand washing or using a delicate cycle with cold water. Linen and cotton items can be machine washed on a gentle cycle. Always air dry to maintain quality.

Question 10

What payment methods do you accept?

Accepted Answer

We accept Cash on Delivery (COD), JazzCash, and Easypaisa. All online payments are secure and encrypted.

Question 11

Can I cancel my order?

Accepted Answer

You can cancel your order before it is dispatched. Please contact us immediately via WhatsApp. Orders that have already been shipped cannot be cancelled.

Frequently Asked Questions

Orders & Shipping

Returns & Exchanges

Products & Sizing

Payment & Security

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